If you receive a book that is faulty or damaged then please contact us and we will tell you the best way to return the book. Once we have received the book we will send you a replacement. Alternatively you may wish to have a refund, which we will credit to your card on receipt of the book.

If you wish to return a book to us for any reason other than its being faulty or damaged then you must contact us first to seek authorisation.  Please note that refunds are only given at the discretion of the management and that we reserve the right to refuse any unreasonable requests for a refund.  Items that are returned without prior arrangement will not be refunded.

Your statutory rights are not effected.