Privacy Policy
Hymns Ancient & Modern (trading as Church House
Bookshop) is committed to protecting your privacy and the overall
integrity of the Internet. To that end, we are disclosing here any
issues related to privacy in the collection by ourselves of
personally identifiable information from users of
chbookshop.co.uk.
This Policy has been developed to comply with the Data
Protection Act 1998 and follows good practice guidelines from the
Direct Marketing Association. It is updated, without notification,
following advice published from time to time by the Information
Commissioner. We are not responsible for the content or the privacy
policies of Web sites to which chbookshop.co.uk may link.
Please read on for more details about our privacy policy.
The summary
- Information you provide to Hymns Ancient & Modern
(trading as Church House Bookshop) is not provided or sold to
any third parties.
- Information you provide on the website is used only for the
purpose of tracking & processing your order, replying to your
enquiry or sending our email newsletters.
- Our email newsletters always include a simple unsubscribe
mechanism.
Controllers of personal information
Any personal information provided or to be gathered by Church
House Bookshop is controlled primarily by Church House Bookshop,
Great Smith Street, London, SW1P 3BN, United Kingdom.
What information do we collect?
- We collect information via our billing & delivery pages and
our enquiry forms.
- We require customers to provide us with a name,
organisation name, billing address and email address. Your
telephone number and a secondary delivery name & address may
also be provided but this is not mandatory. We also record the
details of your order.
- If you enter a contest or other promotional feature, we may ask
for your name, address and e-mail address so we can administer the
contest and notify winners.
- We use cookies for the purposes of collecting statistics on
site visitors and determining the level of repeat visitors. These
help us develop the design and layout of the web site. These
cookies are not personally identifiable - see further details
below.
- Cookies are also used in the order process: A session-based
cookie is used for the basket products which is deleted when you
close your browser. A further cookie is used if you tick the
"remember me on this computer" box. This stores your username and
password on your own computer allowing you to log straight in.
What do we do with the information
collected?
- The information we collect allows us to process your order and
send it to you. It also provides us with your contact details,
should there be a problem with the order and we need to contact
you.
- We may perform statistical analyses of enquiries submitted via
the website. This information is not disclosed to any third
parties.
- In addition, if you choose to receive our email newsletters or
if you send us an enquiry, your information will be held in order
to respond to you. Our email newsletter always includes a simple
unsubscribe mechanism.
Do we share the information we collect?
- Hymns Ancient & Modern (trading as Church House
Bookshop) does not sell, trade or rent your personal information to
others. Church House Bookshop does not provide aggregate statistics
about our customers, sales, traffic patterns and related site
information to third-party vendors.
- We will provide subscribers with a summary of all personal
information that we process on them upon request. We will charge
£10 for such requests. To make such a request, send an email
to bookshop@chbookshop.co.uk
and include the email address that you registered with along with
your organisation name. Personal information will be provided
within 28 days.
What about "cookies"?
A cookie is a small file created by a website and then stored on
your computer. Most Web browsers automatically accept cookies, but
you can control if and when you allow cookies to be stored on your
machine, and can view or delete any cookies stored.
- This web site does use cookies.
- Cookies make it possible for us to better collect statistical
information on visitors to our site, and in particular identify
repeat visitors. This statistical information informs our content
development and marketing of the site.
- Cookies stored on your computer also create a temporary record
of the products in your basket before you place your order.
These cookies expire when you shut down your web browser
at the end of the session.
- The cookies we create contain no personal details, only a
unique identifying code that allows our system to identify repeat
visitors to our system. We store this identifying cookie in
addition to your computer or network's IP address; the date and
time you visited; the page you visited and if available the
previous site or page that linked you to this page (for example a
search engine).
- We cannot identify other websites you visit or what pages on
those sites you visit other than that mentioned above. We cannot
read personal information from your computer, or read information
created in cookies from other websites. We cannot identify who each
website visitor is, or gain any private information on each
visitor.
If you would like to know more about cookies, or would like to
disable cookies in your browser settings (i.e. refuse cookies)
please visit www.aboutcookies.org
How do we protect and store your
information?
As required by the UK Data Protection Legislation, we follow
strict security procedures in the storage and disclosure of
information which you have given us, to prevent unauthorised
access. Our security procedures mean that we may occasionally
request proof of identity before we are able to disclose sensitive
information to you.
Information is stored securely on the servers of our web design
partner, Baigent (www.baigent.net). Their servers are protected
by a central firewall and back-up firewall which monitor activity
and hostile attacks. Their premises are monitored by CCTV and a
monitored alarm which is linked directly to the Police.
In summary
We are committed to protecting your privacy. We use the
information we collect on the site to enhance your overall customer
experience of Church House Bookshop. We do not sell, trade or rent
your personal information to others.
Your consent
By using our web site, you consent to the collection and use of
this information by Hymns Ancient & Modern (trading
as Church House Bookshop). If we decide to change our privacy
policy, we will post those changes on this page so that you are
always aware of what information we collect, how we use it and
under what circumstances we disclose it.