Which version of Visual Liturgy Live should I buy?
If you have never used Visual Liturgy before, you need to purchase the FULL version of Visual Liturgy Live.  If you are already a user of Visual Liturgy 4.0, you should buy the UPGRADE version. Please note that you cannot upgrade to Visual Liturgy Live from earlier versions of Visual Liturgy (e.g. VL 3.0). 

How do I buy and install team licences? How does team licensing work for Visual Liturgy Live?
With the launch of Visual Liturgy Live, a change was made from selling team licences through bookshops to a system whereby customers are responsible for purchasing and installing team licences themselves. Full details are given online at www.visualliturgylive.net/standard.aspx?id=45, which also features a link to a detailed explanation of how to install and administer team licences.

My installation has failed. I’m getting error messages that say “Can’t find DOTNETFX.EXE”
This error message relates to a fault in the installation program which occurs for some customers under certain circumstances. There is a simple work-round which involves a few steps with the mouse and keyboard, after which installation can be re-started so that it will work without problems. These steps are described on this internet page www.visualliturgylive.net/FORUM/Forum7-1.aspx target="links" under the heading Can’t find DOTNETFX.EXE.

I can’t register my copy of Visual Liturgy Live
Registration problems are usually related to customers’ difficulty in entering registration data. Some of the common problems are described in a  document which can be found at this address www.visualliturgylive.net/FORUM/Forum7-1.aspx under the heading How to register Visual Liturgy Live.

Is a Support Desk available?
Please telephone Church House Publishing on 020 7898 1451 (9.00-5.00, Monday-Friday) or e-mail visual.liturgy@c-of-e.org.uk.  Many queries can also be answered by visiting the Visual Liturgy website at www.visualliturgylive.net. Please note that Church House Bookshop are not linked to Church House Publishing and cannot guarantee the response times you may receive from the help desk.

Are Church House Bookshop able to offer technical support for Visual Liturgy Live?
We regret that Church House Bookshop are not able to offer technical support for Visual Liturgy.  Your regular consumer rights are not effected if you have reason to be dissatisfied with your purchase. However, all queries regarding software support for Visual Liturgy Live must be directed solely to Church House Publishing.